IS IT SAFE TO SHOP AT ORIENTAL SUPERMARKET?

WHEN YOU SHOP WITH US, ALL OF YOUR PRIVATE INFORMATION ARE FULLY ENCRYPTED AND WE NEVER SELL OR SHARE YOUR INFORMATION WITH ANYONE ELSE.
 

I HAVE ENTERED INCORRECT SHIPPING OR CONTACT INFORMATION FOR AN ORDER, CAN I MODIFY THEM?

NO YOU CANNOT MODIFY THE SHIPPING OR CONTACT INFORMATION FOR AN ORDER, IT CAN BE DONE ONLY AT OUR END. WE USUALLY SEND OUT YOUR SHIPMENT OR SUBMIT YOUR SHIPPING LABEL DATA IN A FEW HOURS AFTER RECEIVING YOUR ORDER, SO PLEASE INFORM US ASAP IF YOU WANT TO CORRECT THE INFORMATION.

 

DELIVERY AREA

WE CURRENTLY DELIVER ORDERS TO ANY PROVINCES WITHIN CANADA. FOR MORE DETAILS PLEASE SEE HERE.

    HOW DO I TRACK MY ORDERS?

    AFTER AN ORDER IS FULFILLED, A TRACKING NUMBER WILL BE PROVIDED UNDER YOUR ORDER.SIMPLY LOG IN YOUR ACCOUNT AND CLICK ON THE ORDER YOU WANT TO TRACK ON YOUR ACCOUNT PAGE.
     

    I CANNOT FIND MY PARCEL / PARCEL IS LOST

    SOMETIMES YOUR PARCEL COULD BE SAFE DROPPED BY THE CARRIER SO THAT YOU DO NOT NEED TO TRAVEL TO A NEARBY CARRIER BRANCH TO PICK UP.
    IF YOU CANNOT FIND YOUR PARCEL AND IT SHOWS DELIVERED ON CARRIER'S TRACKING PAGE, PLEASE CHECK YOUR PORCH, STORM DOOR OR WITH YOUR APARTMENT MANAGER. IF YOU STILL CANNOT FIND THE PARCEL CONTACT CUSTOMER SERVICE AND OUR TEAM WILL BE HAPPY TO HELP YOU.

    DO YOU SHIP TO PO BOX (INCLUDING CANADAPOST FLEX DELIVERY PO BOX)?

    YES WE DO!

    RETURN & EXCHANGES

    PLEASE SEE OUR RETURN POLICY.
     

    DEFECTIVE / DAMAGED / WRONG ITEMS:

    PLEASE SEE OUR RETURN POLICY.

    WILL ORIENTAL SUPERMARKET SEND ME EXPIRED ITEMS?

    WE WILL CAREFULLY INSPECT THE PACKAGING AND EXPIRY DATE OF EVERY ITEM WHEN YOUR ORDER IS PREPARED. IF YOU DO RECEIVE AN EXPIRED ITEM, PLEASE CONTACT US TO GET A REPLACEMENT OR REFUND.

    HOW DO I KNOW THE EXPIRY / BEST BEFORE DATE OF FOOD PRODUCTS?

    WE WILL PROVIDE THE EXPIRY / BEST BEFORE DATE UNDER ITEM DESCRIPTION ~1 MONTH BEFORE THE ITEM EXPIRES.

    WHY DOES PACKAGING BOX OF MY PRODUCT SEEMS TO BE OPENED?

    WHEN WE RECEIVE THE INVENTORY OR PREPARE THE ORDER FOR YOU, WE MAY OPEN THE PRODUCT PACKAGING BOX TO DOUBLE CHECK IF THERE IS ANY DAMAGE TO THE PRODUCT INSIDE. ALSO SOMETIMES THE PRODUCT PACKAGING HAS FOLD MARK BECAUSE OF IMPROPER HANDLING DURING TRANSPORTATION, NOT THAT IT IS OPENED OR USED.

    ARE ORIENTAL SUPERMARKET PRODUCTS LEGAL?

    ALL PRODUCTS SOLD ON ORIENTALSUPERMARKET.CA ARE LEGALLY IMPORTED AND SUBJECTED TO REGULATION AND INSPECTION BY FEDERAL DEPARTMENTS SUCH AS HEALTH CANADA AND CANADIAN CUSTOMS (CANADA BORDER SERVICES AGENCY). 
    ALL IMPORTED ITEMS WENT THROUGH THE PROCESS OF CANADIAN CUSTOM DECLARATION AND IMPORTED TAXES ARE PAID ACCORDINGLY DEPENDING ON THE PRODUCT TYPES.

    IS ORIENTALSUPERMARKET SORT OF PURCHASING AGENT ?

    NO, ORIENTALSUPERMARKET IS A DIVISION OPERATED BY BMK 140 HOLDINGS INC.

    WHAT IS THE DIFFERENCE BETWEEN ORIENTALSUPERMARKET AND PURCHASING AGENT ?

    PURCHASING AGENT IS A BUSINESS MODEL WHERE INDIVIDUALS OR COMPANIES BUY FOREIGN PRODUCTS ON BEHALF OF CUSTOMERS. THE PURCHASING AGENTS PURCHASE FOREIGN PRODUCTS AT OVERSEAS RETAIL COUNTERS AND RECEIVE THE PRODUCTS VIA PERSONAL PACKAGES, SO THAT FORMAL CUSTOM DECLARATION PROCESS, TARIFF AND IMPORTED TAXES CAN BE AVOIDED FROM THE BORDER PROTECTION PERSONNEL WHEN THEY GET INTO THE COUNTRY. 
    ALSO, SINCE THE PRODUCTS ARE PURCHASED ON INDIVIDUAL(S)' OWN, CANADIAN FEDERAL DEPARTMENTS HAVE NO ON FILE RECORDS OF THESE PRODUCTS AND HENCE THERE IS NO CLUE IF THE PRODUCTS ARE FAKE/COUNTERFEIT. IMPORTED ITEMS MOSTLY NEED TO HAVE ON FILE RECORD WITH CORRESPONDING FEDERAL DEPARTMENTS (SUCH AS HEALTH CANADA). CUSTOMERS SHOULD ALSO BE AWARE THAT THERE IS NO WARRANTY FROM PRODUCT MANUFACTURER OR LIABILITY HOLD BY PURCHASING AGENT IF PRODUCTS ARE DEFECTIVE OR CAUSING HEALTH PROBLEMS.
    ORIENTALSUPERMARKET.CA IS LEGALLY OPERATED BY BMK 140 Holdings INC. WHILE BEING A SMALL BUSINESS, WE HAVE STRONG COMMITMENT TO OUR CUSTOMERS AND BUSINESS ACTIVITIES. AT ORIENTALSUPERMARKET.CA, ALL LISTED PRODUCTS ARE SUBJECTED TO CANADA BORDER SERVICES AGENCY'S DECLARATION AND THE CORRESPONDING IMPORT DUTY AND TAXES ARE FULLY PAID WHEN IMPORTED. OUR PRODUCTS ARE ALSO REGULATED BY HEALTH INSTITUTION SUCH AS HEALTH CANADA TO ENSURE YOUR HEALTH ARE GUARANTEED WHEN YOU SHOP WITH US. WHENEVER YOU HAVE ANY PROBLEMS WITH PRODUCTS FROM ORIENTALSUPERMARKET.CA, YOU CAN ALWAYS CONTACT THE MANUFACTURER OR OUR CUSTOMER SERVICE TEAM AND WE WILL BE MORE THAN HAPPY TO HELP :)

    CAN ORIENTALSUPERMARKET SEE MY CREDIT CARD INFORMATION?

    WE CAN ONLY SEE THE LAST FOUR DIGIT OF YOUR CREDIT CARD. YOUR FULL CREDIT NUMBER AND CVV CODE ARE NOT VISIBLE TO US AT ALL.

    WHAT KIND OF PAYMENTS ARE ACCEPTED?

    WE ACCEPT CREDIT CARDS AS THE PAYMENT. WE DO NOT ACCEPT CHEQUE, E-TRANSFER OR DIRECT DEPOSIT.
    OUR DEVELOPMENT TEAM CONTINUALLY IMPLEMENTS NEW WEBSITE FEATURES AND YOU CAN ALWAYS CHECK THE NEW WAY OF PAYMENT AT THE BOTTOM OF ORIENTAL SUPERMARKET'S PAGE.

    HOW ARE TAXES CALCULATED DURING THE CHECKOUT?

    YOUR TAX IS CHARGED ACCORDING TO THE SHIPPING ADDRESS'S PROVINCIAL SALES TAX RATE. FOR EXAMPLE, IF YOUR SHIPPING ADDRESS IS  IN ONTARIO THEN YOU WILL BE CHARGED FOR 13% OF YOUR ORDER AMOUNT FOR YOUR SALES TAX.